This information describes collecting of information related to the use of Ides Software and ”Ides Customer Experience Program” reports, which is sent to Ides CEP module. This is part of the license agreement signed between the licensee who bought the user rights to software and Ides AB.
The information collected can help us at Ides to understand the users’ experience of eg. MasterExplorer, where the experience can be related to performance or number of clicks to find esired function. It can also help Ides with customer support by compiling statistics on which modules and dialogs are used in the product and how they are used.
Collected data for license and user controls for access to the system
The data we collect from the user and the equipment the user accesses Ides software is only available to identify and authenticate the user and its equipment.
The purpose of identifying the user is to determine if and how the user will have access to the data that the licensee has stored in the database that the user connects to.
Data that is collected for license check in Ides software is saved and verified within the licensee environment or in Ides Cloud if the licensee has chosen Ides Cloud as a solution. License data sent to the license control area of the Ides software contains domain users and/or database usernames, IP address and identification of the equipment.
Collected data for CEP
Most of the data received by Ides consists of the names of the dialogs and menu items that are opened and used in MasterConcept. This is collected to see where the product customers are working with and with which functionality. Performance measurement (loading times) are also sent to identify slow SQL queries (without potentially sensitive data or parameter values).
CEP-reports contains the following:
- Computer configuration, such as the amount of memory installed and the operating system version.
- Installed third party products used by MasterConcept, such as AutoCAD and Microsoft Office.
- Performance statistics, including the loading time of MasterExplorer and all dialogs
- Dialog usage statistics, such as the dialogs used and the number of times they were used and the menu options that the dialogs started with.
- When a CEP log is sent to Ides server, the IP address is not logged by Ides servers.
Data sent to Ides via CEP is encrypted with “Secure Sockets Layer Protocol” (SSL) to protect customer data from being intercepted. The data will only be stored on Ides servers and used to compile usage and performance statistics. Several different technologies are used to protect access to Ides servers.
Personally identifiable information
The CEP logs do not contain the user’s “card name” or other identifiable information. All identity information is voluntary and is designed to simplify the support process to identify specific users who encounter errors or slow performance.
Personal data we do not collect
When Ides software automatically collect data, we do not store or collect data that can reveal your Identity nor directly or indirectly according to Swedish and international law. The Swedish Law aim to prevent the violation of personal integrity by the processing of personal data, namely the Personal Data Act (SFS 1998:204) in swedish Personuppgiftslagen, PUL. This Act is based on common rules decided within the EU.
Sharing of data
Ides will not share CEP data collected with third parties. Collected CEP statistics may be presented in the support portal. Ides will not share collected data and can NOT share personally identifiable information because such data is never collected.
For questions regarding this security policy or for more information about Ides CEP, contact Ides support at email@example.com
Updates of this security policy
This security policy may be updated in the future. When this is done, it appears in the text line “Last updated” at the bottom of the document. Your continued use of Ides software is interpreted as your consent to the license agreement and the collection of the above information.
Ides contact details
582 23 Linkoping, Sweden
Last updated: October 31st, 2017