{"id":4083,"date":"2014-05-28T09:40:24","date_gmt":"2014-05-28T09:40:24","guid":{"rendered":"http:\/\/saimn.com\/idesweb2\/?page_id=4083"},"modified":"2020-06-03T13:46:35","modified_gmt":"2020-06-03T11:46:35","slug":"support","status":"publish","type":"page","link":"https:\/\/imaster.se\/en\/support\/","title":{"rendered":"Support"},"content":{"rendered":"\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-fzrn9-1b4b4775b3cc59205ad84f27305c4f64\">\n.avia-section.av-fzrn9-1b4b4775b3cc59205ad84f27305c4f64{\nbackground-repeat:no-repeat;\nbackground-image:url(https:\/\/imaster.se\/wp-content\/uploads\/2018\/05\/tj\u00e4nsterbild.jpg);\nbackground-position:0% 50%;\nbackground-attachment:scroll;\n}\n.avia-section.av-fzrn9-1b4b4775b3cc59205ad84f27305c4f64 .av-section-color-overlay{\nopacity:0.3;\nbackground-color:#000000;\n}\n<\/style>\n<div id='av_section_1'  class='avia-section av-fzrn9-1b4b4775b3cc59205ad84f27305c4f64 main_color avia-section-small avia-no-shadow  avia-builder-el-0  el_before_av_section  avia-builder-el-first  avia-full-stretch avia-bg-style-scroll av-section-color-overlay-active av-minimum-height av-minimum-height-custom av-height-custom  container_wrap sidebar_left'  data-section-bg-repeat='stretch' data-av_minimum_height_px='440'><div class=\"av-section-color-overlay-wrap\"><div class=\"av-section-color-overlay\"><\/div><div class='container av-section-cont-open' style='height:440px'><main  role=\"main\" itemprop=\"mainContentOfPage\"  class='template-page content  av-content-small units'><div class='post-entry post-entry-type-page post-entry-4083'><div class='entry-content-wrapper clearfix'>\n\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-jnoklzcw-18469cdbda284dd636e37898dddeb33f\">\n#top .av-special-heading.av-jnoklzcw-18469cdbda284dd636e37898dddeb33f{\npadding-bottom:10px;\ncolor:#ffffff;\nfont-size:50px;\n}\nbody .av-special-heading.av-jnoklzcw-18469cdbda284dd636e37898dddeb33f .av-special-heading-tag .heading-char{\nfont-size:25px;\n}\n#top #wrap_all .av-special-heading.av-jnoklzcw-18469cdbda284dd636e37898dddeb33f .av-special-heading-tag{\nfont-size:50px;\n}\n.av-special-heading.av-jnoklzcw-18469cdbda284dd636e37898dddeb33f .special-heading-inner-border{\nborder-color:#ffffff;\n}\n.av-special-heading.av-jnoklzcw-18469cdbda284dd636e37898dddeb33f .av-subheading{\nfont-size:15px;\n}\n\n@media only screen and (min-width: 480px) and (max-width: 767px){ \n#top #wrap_all .av-special-heading.av-jnoklzcw-18469cdbda284dd636e37898dddeb33f .av-special-heading-tag{\nfont-size:0.8em;\n}\n}\n\n@media only screen and (max-width: 479px){ \n#top #wrap_all .av-special-heading.av-jnoklzcw-18469cdbda284dd636e37898dddeb33f .av-special-heading-tag{\nfont-size:0.8em;\n}\n}\n<\/style>\n<div  class='av-special-heading av-jnoklzcw-18469cdbda284dd636e37898dddeb33f av-special-heading-h1 custom-color-heading blockquote modern-quote modern-centered  avia-builder-el-1  avia-builder-el-no-sibling  av-inherit-size'><h1 class='av-special-heading-tag '  itemprop=\"headline\"  >Welcome to Ides support<\/h1><div class=\"special-heading-border\"><div class=\"special-heading-inner-border\"><\/div><\/div><\/div>\n\n<\/div><\/div><\/main><!-- close content main element --><\/div><\/div><\/div>\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-ekwml-618f0224926831f985446d829fa07114\">\n.avia-section.av-ekwml-618f0224926831f985446d829fa07114{\nbackground-color:#4f7993;\nbackground-image:unset;\n}\n<\/style>\n<div id='av_section_2'  class='avia-section av-ekwml-618f0224926831f985446d829fa07114 main_color avia-section-small avia-no-border-styling  avia-builder-el-2  el_after_av_section  el_before_av_section  avia-bg-style-scroll av-minimum-height av-minimum-height-custom av-height-custom  container_wrap sidebar_left'   data-av_minimum_height_px='130'><div class='container av-section-cont-open' style='height:130px'><div class='template-page content  av-content-small units'><div class='post-entry post-entry-type-page post-entry-4083'><div class='entry-content-wrapper clearfix'>\n\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-e8n6x-9370f1c2c31e91d53c50c3738ae496a7\">\n.flex_column.av-e8n6x-9370f1c2c31e91d53c50c3738ae496a7{\nborder-radius:0px 0px 0px 0px;\npadding:0px 0px 0px 0px;\n}\n<\/style>\n<div  class='flex_column av-e8n6x-9370f1c2c31e91d53c50c3738ae496a7 av_one_fifth  avia-builder-el-3  el_before_av_one_fifth  avia-builder-el-first  first flex_column_div av-zero-column-padding  '     ><\/div>\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-1d5jl-b819d9c68a6d9dadc9765d47ae3e1bfd\">\n.flex_column.av-1d5jl-b819d9c68a6d9dadc9765d47ae3e1bfd{\nborder-radius:0px 0px 0px 0px;\npadding:0px 0px 0px 0px;\n}\n<\/style>\n<div  class='flex_column av-1d5jl-b819d9c68a6d9dadc9765d47ae3e1bfd av_one_fifth  avia-builder-el-4  el_after_av_one_fifth  el_before_av_one_fifth  flex_column_div av-zero-column-padding  '     ><style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-cn21l-f30c8ad39bbce468437247406d73acd3\">\n#top .av_textblock_section.av-cn21l-f30c8ad39bbce468437247406d73acd3 .avia_textblock{\nfont-size:20px;\n}\n<\/style>\n<section  class='av_textblock_section av-cn21l-f30c8ad39bbce468437247406d73acd3 '   itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div class='avia_textblock'  itemprop=\"text\" ><p><span style=\"color: #ffffff;\">\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-cgbap-64f00e3935bf220b879bfdcc863cf1bd\">\n.av_font_icon.av-cgbap-64f00e3935bf220b879bfdcc863cf1bd{\ncolor:#ffffff;\nborder-color:#ffffff;\n}\n.avia-svg-icon.av-cgbap-64f00e3935bf220b879bfdcc863cf1bd svg:first-child{\nstroke:#ffffff;\nfill:#ffffff;\n}\n.av_font_icon.av-cgbap-64f00e3935bf220b879bfdcc863cf1bd .av-icon-char{\nfont-size:40px;\nline-height:40px;\n}\n<\/style>\n<span  class='av_font_icon av-cgbap-64f00e3935bf220b879bfdcc863cf1bd avia_animate_when_visible av-icon-style- avia-icon-pos-center avia-iconfont avia-font-entypo-fontello avia-icon-animate'><span class='av-icon-char' data-av_icon='\ue854' data-av_iconfont='entypo-fontello' aria-hidden=\"true\" ><\/span><\/span><\/span><\/p>\n<p style=\"text-align: center;\"><span style=\"color: #ffffff;\">+46 (0)13-31 87 86<\/span><\/p>\n<\/div><\/section><\/div>\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-bdv6x-9be5b7734cb4e746aa12561653ecf4b7\">\n.flex_column.av-bdv6x-9be5b7734cb4e746aa12561653ecf4b7{\nborder-radius:0px 0px 0px 0px;\npadding:0px 0px 0px 0px;\n}\n<\/style>\n<div  class='flex_column av-bdv6x-9be5b7734cb4e746aa12561653ecf4b7 av_one_fifth  avia-builder-el-7  el_after_av_one_fifth  el_before_av_one_fifth  flex_column_div av-zero-column-padding  '     ><style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-b4x1p-d655cdd65fc34d759c84ba5cb45d6553\">\n#top .av_textblock_section.av-b4x1p-d655cdd65fc34d759c84ba5cb45d6553 .avia_textblock{\nfont-size:20px;\n}\n<\/style>\n<section  class='av_textblock_section av-b4x1p-d655cdd65fc34d759c84ba5cb45d6553 '   itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div class='avia_textblock'  itemprop=\"text\" ><p><span style=\"color: #ffffff;\">\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-af5ch-1a90a62d1fb823f472f2b1bf240a7e7b\">\n.av_font_icon.av-af5ch-1a90a62d1fb823f472f2b1bf240a7e7b .av-icon-char{\nfont-size:40px;\nline-height:40px;\n}\n<\/style>\n<span  class='av_font_icon av-af5ch-1a90a62d1fb823f472f2b1bf240a7e7b avia_animate_when_visible av-icon-style- avia-icon-pos-center avia-iconfont avia-font-entypo-fontello av-no-color avia-icon-animate'><span class='av-icon-char' data-av_icon='\ue840' data-av_iconfont='entypo-fontello' aria-hidden=\"true\" ><\/span><\/span><\/span><\/p>\n<p style=\"text-align: center;\"><span style=\"text-decoration: underline; color: #ffffff;\"><a style=\"color: #ffffff; text-decoration: underline;\" href=\"http:\/\/customer.idesglobal.com\/\">My page<\/a><\/span><\/p>\n<\/div><\/section><\/div>\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-9s741-abdd8ed7755a37d1aa5b38fc27424863\">\n.flex_column.av-9s741-abdd8ed7755a37d1aa5b38fc27424863{\nborder-radius:0px 0px 0px 0px;\npadding:0px 0px 0px 0px;\n}\n<\/style>\n<div  class='flex_column av-9s741-abdd8ed7755a37d1aa5b38fc27424863 av_one_fifth  avia-builder-el-10  el_after_av_one_fifth  el_before_av_one_fifth  flex_column_div av-zero-column-padding  '     ><style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-96045-b79042c2c2b8809d8bfed9f3ca4cee09\">\n#top .av_textblock_section.av-96045-b79042c2c2b8809d8bfed9f3ca4cee09 .avia_textblock{\nfont-size:20px;\n}\n<\/style>\n<section  class='av_textblock_section av-96045-b79042c2c2b8809d8bfed9f3ca4cee09 '   itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div class='avia_textblock'  itemprop=\"text\" ><p><span style=\"color: #ffffff;\">\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-8vlnl-06c7666be36b6262a6a92b254e636441\">\n.av_font_icon.av-8vlnl-06c7666be36b6262a6a92b254e636441 .av-icon-char{\nfont-size:40px;\nline-height:40px;\n}\n<\/style>\n<span  class='av_font_icon av-8vlnl-06c7666be36b6262a6a92b254e636441 avia_animate_when_visible av-icon-style- avia-icon-pos-center avia-iconfont avia-font-entypo-fontello av-no-color avia-icon-animate'><span class='av-icon-char' data-av_icon='\ue805' data-av_iconfont='entypo-fontello' aria-hidden=\"true\" ><\/span><\/span><\/span><\/p>\n<p style=\"text-align: center;\"><span style=\"text-decoration: underline; color: #ffffff;\"><a style=\"color: #ffffff; text-decoration: underline;\" href=\"mailto:Support@idesglobal.com\">Support@idesglobal.com<\/a><\/span><\/p>\n<\/div><\/section><\/div>\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-83qyd-f81c367b62d5f9a56b9df8c61e9e22cb\">\n.flex_column.av-83qyd-f81c367b62d5f9a56b9df8c61e9e22cb{\nborder-radius:0px 0px 0px 0px;\npadding:0px 0px 0px 0px;\n}\n<\/style>\n<div  class='flex_column av-83qyd-f81c367b62d5f9a56b9df8c61e9e22cb av_one_fifth  avia-builder-el-13  el_after_av_one_fifth  avia-builder-el-last  flex_column_div av-zero-column-padding  '     ><\/div>\n\n<\/div><\/div><\/div><!-- close content main div --><\/div><\/div>\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-r40x-02338d7ae62fb0981ae7063e9811bea2\">\n.avia-section.av-r40x-02338d7ae62fb0981ae7063e9811bea2{\nbackground-color:#ffffff;\nbackground-image:unset;\n}\n<\/style>\n<div id='av_section_3'  class='avia-section av-r40x-02338d7ae62fb0981ae7063e9811bea2 main_color avia-section-default avia-no-shadow  avia-builder-el-14  el_after_av_section  avia-builder-el-last  avia-bg-style-scroll container_wrap sidebar_left'  ><div class='container av-section-cont-open' ><div class='template-page content  av-content-small units'><div class='post-entry post-entry-type-page post-entry-4083'><div class='entry-content-wrapper clearfix'>\n\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-6zd91-47e3ad1ad0c6f84aea1d4fdff89650e4\">\n.flex_column.av-6zd91-47e3ad1ad0c6f84aea1d4fdff89650e4{\nborder-radius:0px 0px 0px 0px;\npadding:0px 0px 0px 0px;\n}\n<\/style>\n<div  class='flex_column av-6zd91-47e3ad1ad0c6f84aea1d4fdff89650e4 av_two_fifth  avia-builder-el-15  el_before_av_one_fifth  avia-builder-el-first  first flex_column_div av-zero-column-padding  '     ><style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-65rqp-745765581ad459657ea6febf5417aa5a\">\n#top .av_textblock_section.av-65rqp-745765581ad459657ea6febf5417aa5a .avia_textblock{\nfont-size:13px;\n}\n<\/style>\n<section  class='av_textblock_section av-65rqp-745765581ad459657ea6febf5417aa5a '   itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div class='avia_textblock'  itemprop=\"text\" ><h5><strong>My page<\/strong><\/h5>\n<p>We need your help and ask you to use the <a href=\"http:\/\/customer.idesglobal.com\/\">My page<\/a> as much as you can when you contact us about support cases. Customer Portal is available for those who have service agreement (SA). Forgot your account information or missing account, please contact us by phone or email.<\/p>\n<\/div><\/section><br \/>\n<div  class='hr av-5lmct-06c3646f50af4e2c17322bb1cfd80d53 hr-short  avia-builder-el-17  el_after_av_textblock  el_before_av_textblock  hr-left'><span class='hr-inner '><span class=\"hr-inner-style\"><\/span><\/span><\/div><br \/>\n<section  class='av_textblock_section av-4w9e5-557e5ce5eb12926ba9efc75a2dfb1d0e '   itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div class='avia_textblock'  itemprop=\"text\" ><h5>Service agreement<\/h5>\n<p>If you have signed a support and service agreement for your licenses, you will receive free support for the products.<\/p>\n<\/div><\/section><br \/>\n<div  class='hr av-4hmm9-b526ecfa5f7ba70a310ea78cb20c0996 hr-short  avia-builder-el-19  el_after_av_textblock  el_before_av_textblock  hr-left'><span class='hr-inner '><span class=\"hr-inner-style\"><\/span><\/span><\/div><br \/>\n<section  class='av_textblock_section av-43f9x-41f428c43491dd5d36ff29aeb4558b65 '   itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div class='avia_textblock'  itemprop=\"text\" ><h5>Conversion projects<\/h5>\n<p>We are happy to assist you during various types of conversion projects, for example, if you need insert data from another environment into the Master Concept environment.<\/p>\n<\/div><\/section><\/p><\/div>\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-bv9d-bef7d640fb3a10ac6fed716eadfaf188\">\n.flex_column.av-bv9d-bef7d640fb3a10ac6fed716eadfaf188{\nborder-radius:0px 0px 0px 0px;\npadding:0px 0px 0px 0px;\n}\n<\/style>\n<div  class='flex_column av-bv9d-bef7d640fb3a10ac6fed716eadfaf188 av_one_fifth  avia-builder-el-21  el_after_av_two_fifth  el_before_av_two_fifth  flex_column_div av-zero-column-padding  '     ><\/div>\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-ao4l-0893354201374b789e3a0bedd5830348\">\n.flex_column.av-ao4l-0893354201374b789e3a0bedd5830348{\nborder-radius:0px 0px 0px 0px;\npadding:0px 0px 0px 0px;\n}\n<\/style>\n<div  class='flex_column av-ao4l-0893354201374b789e3a0bedd5830348 av_two_fifth  avia-builder-el-22  el_after_av_one_fifth  avia-builder-el-last  flex_column_div av-zero-column-padding  '     ><section  class='av_textblock_section av-21nkd-5df9f9cae900b27c73703a317abe5f58 '   itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div class='avia_textblock'  itemprop=\"text\" ><h5>Application consulting<\/h5>\n<p>Based on your specific conditions our consultants can give you tips and advice on how you can optimize the system in order for you to take advantage of the system in best possible way. Our consultants are experts at finding solutions to different kind of problems and they can help you with suggestions for different types of improvements. They can also help you during administration of new forms or creation of new symbols.<\/p>\n<\/div><\/section><br \/>\n<div  class='hr av-1moit-293c02b8c01bf493bc9b7b0e6c3bb708 hr-short  avia-builder-el-24  el_after_av_textblock  el_before_av_textblock  hr-left'><span class='hr-inner '><span class=\"hr-inner-style\"><\/span><\/span><\/div><br \/>\n<section  class='av_textblock_section av-38x5-eba0ac5539b4de96e8c264701da6723e '   itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div class='avia_textblock'  itemprop=\"text\" ><h5>Installation<\/h5>\n<p>Ides software is easy to install. Installations can therefore often be done by you, while more advanced network installations with many users require assistance from our experienced systems experts.<br \/>\nWe have the ability to customize the installation so that it is tailored to your needs and conditions.<\/p>\n<\/div><\/section><\/p><\/div><\/div><\/div><\/div><!-- close content main div --><\/div><\/div><div id='after_section_3'  class='main_color av_default_container_wrap container_wrap sidebar_left'  ><div class='container av-section-cont-open' ><div class='template-page content  av-content-small units'><div class='post-entry post-entry-type-page post-entry-4083'><div class='entry-content-wrapper clearfix'>\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":3,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-4083","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v27.3 (Yoast SEO v27.4) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>ides Support, support f\u00f6r Er som arbetar med MasterConcept<\/title>\n<meta name=\"description\" content=\"Ides Support finns tillg\u00e4nglig f\u00f6r alla v\u00e5ra kunder som har fr\u00e5gor om v\u00e5ra produkter, docMaster, elMaster, proMaster eller MasterExplorer.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/imaster.se\/en\/support\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Support\" \/>\n<meta property=\"og:description\" content=\"Ides Support finns tillg\u00e4nglig f\u00f6r alla v\u00e5ra kunder som har fr\u00e5gor om v\u00e5ra produkter, docMaster, elMaster, proMaster eller MasterExplorer.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/imaster.se\/en\/support\/\" \/>\n<meta property=\"og:site_name\" content=\"Ides AB\" \/>\n<meta property=\"article:modified_time\" content=\"2020-06-03T11:46:35+00:00\" \/>\n<meta name=\"twitter:label1\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data1\" content=\"7 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\\\/\\\/imaster.se\\\/en\\\/support\\\/\",\"url\":\"https:\\\/\\\/imaster.se\\\/en\\\/support\\\/\",\"name\":\"ides Support, support f\u00f6r Er som arbetar med MasterConcept\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/idescrm.idesglobal.com\\\/#website\"},\"datePublished\":\"2014-05-28T09:40:24+00:00\",\"dateModified\":\"2020-06-03T11:46:35+00:00\",\"description\":\"Ides Support finns tillg\u00e4nglig f\u00f6r alla v\u00e5ra kunder som har fr\u00e5gor om v\u00e5ra produkter, docMaster, elMaster, 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