{"id":79212,"date":"2020-03-17T11:41:05","date_gmt":"2020-03-17T10:41:05","guid":{"rendered":"https:\/\/imaster.se\/?p=79212"},"modified":"2020-03-17T11:52:00","modified_gmt":"2020-03-17T10:52:00","slug":"message-on-support-improvements","status":"publish","type":"post","link":"https:\/\/imaster.se\/en\/message-on-support-improvements\/","title":{"rendered":"Message on support improvements"},"content":{"rendered":"<section  class='av_textblock_section av-k7vrkvff-ec6f27dc1aee396810362b20f1d1b6e3 '   itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/BlogPosting\" itemprop=\"blogPost\" ><div class='avia_textblock'  itemprop=\"text\" ><h2>Message from Ides support team<\/h2>\n<p>We have during the winter 19\/20 been working on increasing the traceability on our support cases. A part of improving our whole support management for users of MasterConcept. Our support service is intended for all users ov MasterConcept whether it is user guidence or more advanced troubleshooting.<\/p>\n<h3>Automated monitoring<\/h3>\n<p>Automation today is supposed to keep you informed on your supportcase. From March 2020 our automated supportagent will monitor cases so you and our support team gets a reminder in cases that require attention. We might need additional information from you or the case is requested to be closed by you.<\/p>\n<p>Our supportagents job is simply to minimize the time between question and remedy.<\/p>\n<h3>Changes from March 2020<\/h3>\n<p><span data-contrast=\"auto\">We<\/span><span data-contrast=\"auto\">\u00a0<\/span><span data-contrast=\"auto\">urge<\/span><span data-contrast=\"auto\">\u00a0<\/span><span data-contrast=\"auto\">our<\/span><span data-contrast=\"auto\">\u00a0<\/span><span data-contrast=\"auto\">users<\/span><span data-contrast=\"auto\">\u00a0to\u00a0<\/span><span data-contrast=\"auto\">use<\/span><span data-contrast=\"auto\">\u00a0the\u00a0<\/span><span data-contrast=\"auto\">support<\/span><span data-contrast=\"auto\">\u00a0<\/span><span data-contrast=\"auto\">page<\/span><span data-contrast=\"auto\">\u00a0as\u00a0<\/span><span data-contrast=\"auto\">much<\/span><span data-contrast=\"auto\">\u00a0as\u00a0<\/span><span data-contrast=\"auto\">possible<\/span><span data-contrast=\"auto\">\u00a0<\/span><span data-contrast=\"auto\">where<\/span><span data-contrast=\"auto\">\u00a0<\/span><span data-contrast=\"auto\">support\u00a0<\/span><span data-contrast=\"auto\">case<\/span><span data-contrast=\"auto\">s<\/span><span data-contrast=\"auto\">\u00a0<\/span><span data-contrast=\"auto\">are<\/span><span data-contrast=\"auto\">\u00a0<\/span><span data-contrast=\"auto\">logged<\/span><span data-contrast=\"auto\">. Login\u00a0<\/span><span data-contrast=\"auto\">with<\/span><span data-contrast=\"auto\">\u00a0<\/span><span data-contrast=\"auto\">your<\/span><span data-contrast=\"auto\">\u00a0<\/span><span data-contrast=\"auto\">username<\/span><span data-contrast=\"auto\">\u00a0and\u00a0<\/span><span data-contrast=\"auto\">password<\/span><span data-contrast=\"auto\">. If\u00a0<\/span><span data-contrast=\"auto\">you<\/span><span data-contrast=\"auto\">\u00a0do not\u00a0<\/span><span data-contrast=\"auto\">have<\/span><span data-contrast=\"auto\">\u00a0<\/span><span data-contrast=\"auto\">such<\/span><span data-contrast=\"auto\">\u00a0<\/span><span data-contrast=\"auto\">credentials<\/span><span data-contrast=\"auto\">\u00a0<\/span><span data-contrast=\"auto\">please<\/span><span data-contrast=\"auto\">\u00a0<\/span><span data-contrast=\"auto\">c<\/span><span data-contrast=\"auto\">ontact<\/span><span data-contrast=\"auto\">\u00a0<\/span><span data-contrast=\"auto\">Ides\u00a0<\/span><span data-contrast=\"auto\">custom<\/span><span data-contrast=\"auto\">\u00a0services so\u00a0<\/span><span data-contrast=\"auto\">they<\/span><span data-contrast=\"auto\">\u00a0<\/span><span data-contrast=\"auto\">can<\/span><span data-contrast=\"auto\">\u00a0<\/span><span data-contrast=\"auto\">help<\/span><span data-contrast=\"auto\">\u00a0you<\/span><span data-contrast=\"auto\">!<\/span><span data-ccp-props=\"{&quot;134233117&quot;:true,&quot;134233118&quot;:true,&quot;201341983&quot;:0,&quot;335559740&quot;:240}\" data-wac-het=\"1\">\u00a0<\/span><\/p>\n<h3><span data-contrast=\"auto\">As a\u00a0reminder<\/span><span data-ccp-props=\"{&quot;134233117&quot;:true,&quot;134233118&quot;:true,&quot;201341983&quot;:0,&quot;335559740&quot;:240}\" data-wac-het=\"1\">\u00a0<\/span><\/h3>\n<p><span data-contrast=\"auto\">Be\u00a0<\/span><span data-contrast=\"auto\">very<\/span><span data-contrast=\"auto\">\u00a0<\/span><span data-contrast=\"auto\">specific<\/span><span data-contrast=\"auto\">\u00a0<\/span><span data-contrast=\"auto\">when<\/span><span data-contrast=\"auto\">\u00a0<\/span><span data-contrast=\"auto\">you<\/span><span data-contrast=\"auto\">\u00a0<\/span><span data-contrast=\"auto\">describe<\/span><span data-contrast=\"auto\">\u00a0<\/span><span data-contrast=\"auto\">your<\/span><span data-contrast=\"auto\">\u00a0<\/span><span data-contrast=\"auto\">case<\/span><span data-contrast=\"auto\">\u00a0or\u00a0<\/span><span data-contrast=\"auto\">formulate<\/span><span data-contrast=\"auto\">\u00a0<\/span><span data-contrast=\"auto\">your<\/span><span data-contrast=\"auto\">\u00a0<\/span><span data-contrast=\"auto\">question<\/span><span data-contrast=\"auto\">\u00a0and try to\u00a0<\/span><span data-contrast=\"auto\">keep<\/span><span data-contrast=\"auto\">\u00a0it to 1\u00a0<\/span><span data-contrast=\"auto\">question<\/span><span data-contrast=\"auto\">\/<\/span><span data-contrast=\"auto\">case<\/span><span data-contrast=\"auto\">.<\/span><span data-ccp-props=\"{&quot;134233117&quot;:true,&quot;134233118&quot;:true,&quot;201341983&quot;:0,&quot;335559740&quot;:240}\" data-wac-het=\"1\">\u00a0<\/span><\/p>\n<p><span data-contrast=\"auto\">We<\/span><span data-contrast=\"auto\">\u00a0<\/span><span data-contrast=\"auto\">appreciate<\/span><span data-contrast=\"auto\">\u00a0<\/span><span data-contrast=\"auto\">talking<\/span><span data-contrast=\"auto\">\u00a0to\u00a0<\/span><span data-contrast=\"auto\">our<\/span><span data-contrast=\"auto\">\u00a0<\/span><span data-contrast=\"auto\">users<\/span><span data-contrast=\"auto\">\u00a0so\u00a0<\/span><span data-contrast=\"auto\">feel<\/span><span data-contrast=\"auto\">\u00a0<\/span><span data-contrast=\"auto\">free<\/span><span data-contrast=\"auto\">\u00a0to call in, as\u00a0<\/span><span data-contrast=\"auto\">usual<\/span><span data-contrast=\"auto\">!<\/span><span data-ccp-props=\"{&quot;134233117&quot;:true,&quot;134233118&quot;:true,&quot;201341983&quot;:0,&quot;335559740&quot;:240}\" data-wac-het=\"1\">\u00a0<\/span><\/p>\n<p><span data-contrast=\"auto\">If\u00a0<\/span><span data-contrast=\"auto\">you<\/span><span data-contrast=\"auto\">\u00a0<\/span><span data-contrast=\"auto\">need<\/span><span data-contrast=\"auto\">\u00a0to email\u00a0<\/span><span data-contrast=\"auto\">us<\/span><span data-contrast=\"auto\">\u00a0<\/span><span data-contrast=\"auto\">please<\/span><span data-contrast=\"auto\">\u00a0<\/span><span data-contrast=\"auto\">use<\/span><span data-contrast=\"auto\">\u00a0the\u00a0<\/span><span data-contrast=\"auto\">address<\/span><span data-contrast=\"auto\">\u00a0<\/span><a href=\"mailto:support@idesglobal.com\"><span data-contrast=\"none\">support@idesglobal.com<\/span><\/a><span data-contrast=\"auto\">\u00a0<\/span><span data-contrast=\"auto\">since<\/span><span data-contrast=\"auto\">\u00a0<\/span><span data-contrast=\"auto\">we<\/span><span data-contrast=\"auto\">\u00a0like to\u00a0<\/span><span data-contrast=\"auto\">avoid<\/span><span data-contrast=\"auto\">\u00a0personal\u00a0<\/span><span data-contrast=\"auto\">email\u00a0<\/span><span data-contrast=\"auto\">addresses<\/span><span data-contrast=\"auto\">.\u00a0<\/span><span data-ccp-props=\"{&quot;134233117&quot;:true,&quot;134233118&quot;:true,&quot;201341983&quot;:0,&quot;335559740&quot;:240}\" data-wac-het=\"1\">\u00a0<\/span><\/p>\n<p><span data-contrast=\"auto\">Easy<\/span><span data-contrast=\"auto\">\u00a0to\u00a0<\/span><span data-contrast=\"auto\">loose<\/span><span data-contrast=\"auto\">\u00a0<\/span><span data-contrast=\"auto\">track<\/span><span data-contrast=\"auto\">\u00a0<\/span><span data-contrast=\"auto\">of<\/span><span data-contrast=\"auto\">\u00a0<\/span><span data-contrast=\"auto\">when<\/span><span data-contrast=\"auto\">\u00a0<\/span><span data-contrast=\"auto\">you<\/span><span data-contrast=\"auto\">\u00a0<\/span><span data-contrast=\"auto\">are<\/span><span data-contrast=\"auto\">\u00a0in a\u00a0<\/span><span data-contrast=\"auto\">hurry<\/span><span data-contrast=\"auto\">.<\/span><span data-ccp-props=\"{&quot;134233117&quot;:true,&quot;134233118&quot;:true,&quot;201341983&quot;:0,&quot;335559740&quot;:240}\" data-wac-het=\"1\">\u00a0<\/span><\/p>\n<p><span data-ccp-props=\"{&quot;134233117&quot;:true,&quot;134233118&quot;:true,&quot;201341983&quot;:0,&quot;335559740&quot;:240}\" data-wac-het=\"1\">\u00a0<\/span><\/p>\n<h4><span data-contrast=\"auto\">Best\u00a0regards,<\/span><span data-ccp-props=\"{&quot;134233117&quot;:true,&quot;134233118&quot;:true,&quot;201341983&quot;:0,&quot;335559740&quot;:240}\" data-wac-het=\"1\">\u00a0<\/span><\/h4>\n<h4><span data-ccp-props=\"{&quot;134233117&quot;:true,&quot;134233118&quot;:true,&quot;201341983&quot;:0,&quot;335559740&quot;:240}\" data-wac-het=\"1\">\u00a0<\/span><\/h4>\n<h4><span data-contrast=\"auto\">Ides Support Team\u00a0<\/span><span data-ccp-props=\"{&quot;134233117&quot;:true,&quot;134233118&quot;:true,&quot;201341983&quot;:0,&quot;335559740&quot;:240}\" data-wac-het=\"1\">\u00a0<\/span><\/h4>\n<\/div><\/section>\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":15,"featured_media":78806,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[4],"tags":[],"class_list":["post-79212","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-all-news"],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v27.3 (Yoast SEO v27.4) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>Message on support improvements<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/imaster.se\/en\/message-on-support-improvements\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta 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